I like that Library 2.0 is really focused on customer input into the services libraries provide. According to the wikipedia entry, "With Library 2.0, library services are frequently evaluated and updated to meet the changing needs of library users. Library 2.0 also calls for libraries to encourage user participation and feedback in the development and maintenance of library services. The active and empowered library user is a significant component of Library 2.0. With information and ideas flowing in both directions – from the library to the user and from the user to the library – library services have the ability to evolve and improve on a constant and rapid basis. The user is participant, co-creator, builder and consultant – whether the product is virtual or physical."
I think that libraries have always been focused on what customers want and need. We are in the business of providing the information that our customers are seeking. Taking advantage of the new technologies and social aspects of the web can provide new ways for us to get input from our patrons. This has the added benefit of allowing patrons to be personally invested in their local library - which could be an added benefit when budgets are allotted and library issues come up during elections.
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